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Refund Procedure

At freelivecamchat.net, we strive to ensure a positive and satisfactory experience for all of our users. However, if you are not completely satisfied with a purchase, we offer a refund procedure under the following conditions:

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Technical Issues: If you experience technical issues preventing you from using the platform as intended, and our support team is unable to resolve the issue within a reasonable time frame.
  • Duplicate Charges: If you have been charged more than once for the same transaction or service due to an error on our part.

2. Non-Refundable Purchases

The following purchases are non-refundable:

  • Credits purchased for use within the platform (unless there is an issue that prevents you from using them, which will be addressed case by case).
  • Any services provided or transactions that have been completed and fully delivered.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Us: Send an email to our support team at [email protected] with the subject “Refund Request.”
  2. Provide Details: Include the following information in your email:
    • Your full name and registered email address
    • A detailed description of the issue or reason for the refund request
    • Any transaction or payment details (e.g., transaction ID, date of purchase)
  3. Review: Our team will review your request and respond within 3-5 business days. If eligible for a refund, we will process it accordingly.

4. Refund Processing Time

Once a refund is approved, it will be processed within 7-10 business days, depending on your payment method. Please note that the exact timing of the refund depends on your bank or payment provider.

5. Contact Information

If you have any questions or need further assistance regarding the refund procedure, please reach out to our support team at:

Email: [email protected]